FIRSTBANK eSTATEMENTS
FAQs
Follow these links for answers
to frequently asked questions about eStatements.
No.
eStatements are FREE.
Yes.
You can only access your account statements
by logging into our secure eBanking website.
Yes.
You can view eStatements through Adobe Acrobat
Reader.
No.
Yes.
You
will receive your eStatements the same way
you receive your paper statements in the
mail. For example, if your statements are
combined for mailing purposes, the online
statement will also be combined.
Log
in to your Firstbank eBanking account at
www.firstbankmi.com and we will guide you
from there, or call either a branch near
you or our Customer Service Center at 1-800-453-8700.
Each
time one of your statements is produced,
you will receive an email notice that your
statement is available. As soon as you receive
the email, you can login to your account
at www.firstbankmi.com to access and view
the statement.
Let
us know immediately, or login to your eBanking
account at www.firstbankmi.com and update
your email address under “Options.”
After
you log in to your account, click on “Statements” to
find them. Also, if your checking and savings
account statements are combined for mailing
purposes, you will find your savings statement
under your checking account.
You
can view your current statements anytime
after the statement date. All of your statements
will be archived for 12 months.
Images
of your transactions, including your checks,
are always available on eBanking under “Transactions.”
Yes,
you can save the statements on your computer,
print them, or save them to a disk. For your
convenience, 12 months of your eStatements
will be archived on our system.
If
you want to start receiving paper statements
again, please contact our Customer Service
Center at 1-800-453-8700.
Absolutely.
Firstbank uses the most secure encryption
software available. Plus, with our multi-factor
authentication process, you need BOTH your
user ID and password to access your personal
banking information.
